Sales and Customer Service Skills Course

General Objective:


The course aims at qualifying and training trainees to acquire sales and customer service skills in order to further develop their skills, improve their sales and increase their company’s revenues.


Topics covered in the course:


  • Enhance effective and professional communication skills.
  • The importance of customer service, after-sales service and their effects on customers.
  • How to set out a sales plan; how to achieve targets.

Customers and complaints; how to deal with customers’ claims.